July 21, 2023
Once again, Hospice of Davidson County has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of revenue cycle management services, CAHPS and bereavement surveys and advanced analytics for home health and hospice organizations. This prestigious annual review recognizes agencies that continuously provide positive patient and caregiver experiences and high-quality care. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey satisfaction and quality measures.
To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Hospice of Davidson County on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Hospice of Davidson County is the hospice provider of choice in Davidson County, serving patients in a variety of locations including private homes, long-term care and skilled-nursing facilities and at the Henry Etta & Bruce Hinkle Hospice House, the only inpatient hospice facility in Davidson County.
“In 2022, Hospice of Davidson County patients benefited from more than 21,000 visits in their homes or residences from our care team members,” said Hospice of Davidson County CEO, Laura Owen. “Thanks to our dedicated staff, we’re once again honored to receive this national recognition.”
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